Any idea why ose is so slow in generating reports?
-
Hi Everyone,
Having some real issues when I generate a report from OSE. It's external only links csv and they seem to take forever before I can download them. Is it an OSE issue or something my end?
Thanks In advance
Kevin
-
It's not a regular problem. In this case, it's best to cancel and restart your exports, though it still may take 24 hours due to the backlog. Ugh...gotta love Mondays.
-
Keri, should i cancel the current (8 hour pending) reports and start again? Or?
-
Thanks for the response Keri.
I've been having this issue literally all last week, and again all day today (based in the UK). In the end, I had to create a different account to try to get some to complete while still leaving the problem ones there in case you guys needed to check them out to troubleshoot (some did complete in the new account, BTW, some still haven't).
I've been waiting, basically, over a week for some reports which I eventually gave up on today (I needed them last Thursday and still have had no response back from the ticket I raised via Zendesk).
Is this a regular known problem at your end? It absolutely is at this end.
-
The server got backed up in requests over the weekend. We've given it a swift kick, and things should start working better soon. So sorry for the delays, and thank you for your patience!
Also, thank you for letting us know here and in help desk. The information helps us identify that there is a trend and makes it easier to track down what has happened and get it working again.
-
This seems to be overly slow for me today too, been waiting 4 hours for mine to generate and they still havent...
-
Same for me FWIW.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why moz and ahrefs reported a remove link that is exist?
Hi in last few days I checked my website in moz link explorer and ahrefs and it showed lots of my backlink as removed! But when I checked this on the browser its OK is there any problem with these tools? Anyone has this problem? Thanks
Link Explorer | | namibiagonzo0 -
How MOZ OSE Work and calculate Compare Links Metrics ?
I want to know everything about compare links metrics. Like how Moz work and calculate this value of Internal Equity-Passing Links External Equity-Passing Links Total Equity-Passing Links Total Internal Links Total External Links Total Links in each metrics ( Page Specific Metrics: Subdomain Metrics: Root Domain Metrics: ) Each metrics Show different value for same metrics.
Link Explorer | | HuptechWebseo0 -
Is OSE having problems?
The healthpage says it is operational but I'm getting a ton of 'There was an error getting your data' messages. First I thought, it just happens to smaller pages, since testing it with moz.com worked. But even pages like nbc.com give me this error. I tried logging out an in again and even swithcing browsers - without success. Anyone else having problems like this right now? Cheers, Chris
Link Explorer | | chrwald0 -
OSE Says no Contact Information
For quite some time the Open Site Exporer has been labeling one of my sites has having "no contact info", the site has the phone number all over the website as well as the full business address in the footer. It's been like this for some time. Does the OSE make mistakes or am I missing something? The contact information is fully indexable, I ran a spider simulator and it was able to pick up the phone & address.
Link Explorer | | OliverNeely0 -
Open Site Explorer metrics report says we have 9 linking root domains, but way more than 7 are listen. What gives?
When I run a report on my website in OSE (SelectAccount" metrics tells me we have 7 "established" root domains and 9 total links. But the detailed report below has many dozens of links. What is metrics telling me?
Link Explorer | | SelectAccount0 -
Feedburner Links Showing Up In OSE
I, for years now, have been seeing lots of links from http://feeds.feedburner.com/ showing up very high in backlink profiles. Why is this? And if these links are not passing link juice why are they being reported on in OSE? Seems like there should be some sort of filter for these, or that OSE bot should follow robots.txt directives as googlebot does.
Link Explorer | | MiguelSalcido0 -
SERP Report Conflicting Itself
I looked up a a keyword phrase, and ran the SERP report. In the top 10, one of the companies had a 100 DA, but then on the bottom of the report (and when I checked OSE) it had 29. Why the discrepancy? I included screen shots to illustrate what I mean. Thanks, Ruben VzD5d1a cZXsISs
Link Explorer | | KempRugeLawGroup0 -
Expired domains and OSE?
If a domain expires will it remain in OSE indefinitely and show external backlinks? Or at some point does the domain get removed from OSE?
Link Explorer | | lsilver0