Getting Redirect Loops in MOZ using Chrome
-
Been getting bizarre Redirect Loops from Chrome after I log-in to MOZ. Has anyone had something like this happen? I've tried clearing cache, rebooting, etc. but no luck. Thanks in advance!
-
Thanks Peter! Much appreciated for opening the ticket.
I just tried logging in now, and it happened again. So hopefully Moz fix the issue. Clearning cookies browser wide isn't an acceptable fix for me as I then lose my Google two-authentication cookies which is a pain.
-
To be honest Michael I have just been using the method I described above to logout before logging back in again.
I remember reading another Q&A thread where it was reported and someone from Moz responded but maybe they are not aware it is still an issue for some users.
So to hopefully get this resolved I have just sent a support ticket to Moz. It feels like there is a session cookie being stored that isn't being cleared properly and that maybe why moz.com/logout works, but hopefully they will get on to it and get it sorted.
Meantime use the moz.com/logout cure as that always works for me.
I hope that helps, Peter
-
That did the trick, thanks!
Are moz.com aware of this issue? Having just signed up for a pro-account, it's an incredible turn-off.
-
Hi Michael
What happens if you put moz.com/logout into your address bar (needs to be lowercase) and hit enter. Does that clear the issue?
This problem has been ongoing for a while but I find doing the above does reset and allows me to then login successfully.
Peter
-
Same issue here. However I'm using Safari/Mac and have just signed up for a pro account and unable to login.
Clearing Cookies isn't working for Safari, however it did work for Firefox.
The error I'm getting is Too many redirects occurred trying to open "mz.bundledseo.com/pro/home". Loops like your login authentication scheme has an enormous redirect loop as I'm hitting it every time I attempt to login.
-
Hey Miriam and Danny,
This definitely sounds like a cookies issue. If Peter's solution doesn't work for you, I would recommend making sure you clear the cookies from a few weeks back or even for all time, since I know my settings default to only clearing the cookies from the last few hours.
If you are still experiencing the issue after you've tried these solutions, it would be really helpful if you could send a support request here: http://moz.com/help/contact so we can have our engineers look into the issue further.
Chiaryn
-
Hi Miriam
Yes, it does seem to be cookie related, but if you put moz.com/logout into your address bar and hit enter that seems to clear the session cookie that is causing the issue.
It may be quicker to do that and less destructive to other cookies you have active which you may not want to be cleared.
Peter
-
I've experienced similar. I'll try the cookie solution, and I hope one of our Help Team members will stop by to comment on this, as well.
-
Hi Danny
Yes the same. As Jesse said, it seems to be cookie related. It was happening earlier in the week too then there seemed to be a day when it was OK, now it's back.
I think it's caused when your login times out because of inactivity, but when you try to login again then the cookie thinks you are still logged in and so you never get taken to the login screen.
I have been clearing it by entering moz.com/logout into the address bar.
Peter
-
Yes this happened to me just moments ago. I cleared my cookies and it's back to working now.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Fintech SEO: How to Get Started
My question is how to begin developing an SEO strategy for finance and software websites as an SEO Analyst. This is two entirely different industries which have merged together into fintech and we want to start building an organic traffic roadmap as well as technical changes that come with government and finance quid-lines.
Getting Started | | praveenyadav0915
The core function it deals with are payment collection, payment disbursement, invoices, SAAS as solution, automated payments, payment links, etc.
Let me know what steps and measure need to take place before creating any roadmap.0 -
Why Moz DA of my website not increasing?
Hi, I have two queries which are related to Moz DA and Moz Spam Score. 1. I have created my website 6 months ago and also do proper SEO of my site. Now according to Ahrefs my DR is 47 and also shows me some organic traffic, Organic Keyword of my site. But when I've checked my site in Moz.com it shows me the DA is only 1 and also there is no organic keywords and no backlinks. Why my DA is not increasing and stuck in 1 position? When will DA increase and please guide me how I can Improve DA of my website? URL: https://www.fasterapk.com 2. My second query is, what is the Moz Spam Score? Is it important for a website and which factors Moz used to create a Spam Score of any website? Experts guide needed. Thanks, overview?site=https%3A%2F%2Ffasterapk.com⌖=domain
Getting Started | | dekho870 -
Moz can't crawl my site.
Moz cannot carry out the site crawl on my online shop. Not really sure what the issue is, it has no problem getting onto my site when you use www. before the address, but it needs to be able to access bluerinsevintage.co.uk Stuck as what to do, we are a shopify store. Anyone else had this problem, or know what i need to change so they can crawl the site? thjis is the page they are getting when trying to get on bluerinsevintage.co.uk but if they use www.bluerinsevintage.co.uk the site comes up.
Getting Started | | bluerinsevintageAdam
0 -
Why is Moz unable to crawl my site?
Was hoping someone could advise why Moz is unable to crawl my site at https://www.oceaniacruises.com **Moz was unable to crawl your site on Oct 5, 2017. **Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. Any help would be appreciated. Thanks!
Getting Started | | jbarinaga0 -
Moz Pro Trial...."Oops! Try refreshing the page"
I am in my MOZ PRO trial. I want to add a campaign to see how I like it, but something keeps coming up saying "Oops! Try refreshing the page, if that doesn't work click here to contact our help team" And I can't find an answer to that question here. Please help ASAP Ld3rHLi
Getting Started | | WFC-Sales0 -
Why does moz show "not in top 50" for all my keywords???
Hello, I signed up to moz pro 4 days ago. And so far it seems to be tracking visits etc. But all my keywords say "not in top 50" . Why is this? Is this normal? Just to confirm most of the keywords i pasted in from my webmaster tools and i only chose the ones that were in top 50
Getting Started | | casper09030 -
Back on Moz
I quick my seomoz subscription a long time ago. I got an invite to the new moz analytics. I don't see anything new at first glance. What's changed?
Getting Started | | joseph11790