Getting Redirect Loops in MOZ using Chrome
-
Been getting bizarre Redirect Loops from Chrome after I log-in to MOZ. Has anyone had something like this happen? I've tried clearing cache, rebooting, etc. but no luck. Thanks in advance!
-
Thanks Peter! Much appreciated for opening the ticket.
I just tried logging in now, and it happened again. So hopefully Moz fix the issue. Clearning cookies browser wide isn't an acceptable fix for me as I then lose my Google two-authentication cookies which is a pain.
-
To be honest Michael I have just been using the method I described above to logout before logging back in again.
I remember reading another Q&A thread where it was reported and someone from Moz responded but maybe they are not aware it is still an issue for some users.
So to hopefully get this resolved I have just sent a support ticket to Moz. It feels like there is a session cookie being stored that isn't being cleared properly and that maybe why moz.com/logout works, but hopefully they will get on to it and get it sorted.
Meantime use the moz.com/logout cure as that always works for me.
I hope that helps, Peter
-
That did the trick, thanks!
Are moz.com aware of this issue? Having just signed up for a pro-account, it's an incredible turn-off.
-
Hi Michael
What happens if you put moz.com/logout into your address bar (needs to be lowercase) and hit enter. Does that clear the issue?
This problem has been ongoing for a while but I find doing the above does reset and allows me to then login successfully.
Peter
-
Same issue here. However I'm using Safari/Mac and have just signed up for a pro account and unable to login.
Clearing Cookies isn't working for Safari, however it did work for Firefox.
The error I'm getting is Too many redirects occurred trying to open "mz.bundledseo.com/pro/home". Loops like your login authentication scheme has an enormous redirect loop as I'm hitting it every time I attempt to login.
-
Hey Miriam and Danny,
This definitely sounds like a cookies issue. If Peter's solution doesn't work for you, I would recommend making sure you clear the cookies from a few weeks back or even for all time, since I know my settings default to only clearing the cookies from the last few hours.
If you are still experiencing the issue after you've tried these solutions, it would be really helpful if you could send a support request here: http://moz.com/help/contact so we can have our engineers look into the issue further.
Chiaryn
-
Hi Miriam
Yes, it does seem to be cookie related, but if you put moz.com/logout into your address bar and hit enter that seems to clear the session cookie that is causing the issue.
It may be quicker to do that and less destructive to other cookies you have active which you may not want to be cleared.
Peter
-
I've experienced similar. I'll try the cookie solution, and I hope one of our Help Team members will stop by to comment on this, as well.
-
Hi Danny
Yes the same. As Jesse said, it seems to be cookie related. It was happening earlier in the week too then there seemed to be a day when it was OK, now it's back.
I think it's caused when your login times out because of inactivity, but when you try to login again then the cookie thinks you are still logged in and so you never get taken to the login screen.
I have been clearing it by entering moz.com/logout into the address bar.
Peter
-
Yes this happened to me just moments ago. I cleared my cookies and it's back to working now.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Risk of moz on website
Does Moz collect information of customers accessing my website https://tructiepbongda.site/?
Getting Started | | gogoanimetp
Thank you!0 -
Can Moz Monitor a JS Site?
We are building a new site that, on the blog landing page, uses JS to populate the individual blog article links on the page. The links are not viewable in the page source, but do appear once the page fully renders. After running an on-demand crawl of the site (in QA...not indexed yet), it appears that Moz isn't indexing these pages, and it also isn't reading other page elements that load later (like an H1 that is rendered in JS but not in page source). Are we going to be able to use Moz to track this site? Is there some setting to help?
Getting Started | | Rodrigo-DC0 -
What does Location National means in Moz Pro Campaigns?
I understand the concept of locations in Moz Pro Campaigns. What does National exactly means? Is it like globally for a United States Google Search Rank or what? Please explain.
Getting Started | | ds9.tech1 -
Can't track my site, keep getting "Ooops. Our crawlers are unable to access that URL"
Hello, So i keep getting this message and I went to hurl.it and I get 200 response. But it appears its not my actual homepage bc it says the body is empty and in the title it says "COMING SOON" which is not what my actual homepage says. Does anyone know what this means?? Thank you in advance! Rena
Getting Started | | Palila-Studio0 -
Getting started with moz
Hi i use to be a user of SEO moz before the change to just Moz, however i am struggling to navigate around and work on campaigns. I need to know what steps to take methodically from setting up a campaign, keyword research, competitors and monitoring SERPs results. in addition improving the page grade reports and analysing keyword difficulty. Whilst Moz assist you to set up some of this initially when creating the campaign i feel it doesn't seem to take you through a logical methodical step process of configuring in depth the steps of ensuring the correct settings are relevant to the campaign i.e. an outline of the steps and i need to take that follow on from each other and getting your campaign completed. for example: create campaign keyword research onpage optimisation competitor research link finder analyser run reports that related to the info provided above I feel lost in the features of moz whilst i can see they are highly beneficial putting them to use in a chronological order to ensure the the correct setup and make use of these tools. i.e. where to start and where to end currently i feel i can only find where to start and what i should do after that to make use of Moz fully is somewhat missing. Thanks in advance, any links and direct appreciated, i would alsolike to possible speak to a Moz team member regarding my account setup if possible.
Getting Started | | mari-rose0 -
I'm setting up a new campaign and getting the error "This does not appear to be a valid URL" What's wrong?
I've tried multiple times (over 2 days) with every variation of the URL with no luck. Any ideas for why the URL does not seem to be working?
Getting Started | | jgrammer0 -
Is there a way MOZ can help me get HQ links?
I'm new to MOZ, I'm on the niche sites building. Is there an easy way to find HQ pages to post to with MOZ? Like it's with Market samurai.
Getting Started | | bishop230 -
Moz Analytics - Reports
In the guide video (http://moz.com/help/guides/getting-started) a report button is show. However, I cannot see this button in Moz Analytics. I'm assuming this is due to the tool being in beta?
Getting Started | | David_ODonnell0