Giving access to a new user
-
We are looking to give access to a different user in our org, but when they try to log in on a different device, it's not working. The only device that can log in is mine.
Please advise...
-
Thanks Keri. I appreciate the honest answer and hope it works out soon.
-
Unfortunately, we still don't have an ETA for that. It's a bit more complex than we initially envisioned, though we know it's a feature request that a lot of people want, and we'll all be glad when it's ready.
-
Hello Keri.
Any update on that yet? Having the ability to create a separate user login with limited rights to have someone else doing certain tasks would be highly appreciated.
-
We don't have that feature right now. We are developing a multi-user feature right now, however, and will keep everyone posted when it is ready.
-
Joel, is it possible to have a separate login? I want to give access to another person in my organization for running reports, but I don't wan them to have full access. Please advise.
-
Hey Brad,
Thanks for the question. You should be able to login with multiple devices using the one account. Even at the same time. It's possible there is a password issue at play here.
I would encourage you to doublecheck the login credentials being used on the second device and if you continue to have an issue, email us at [email protected] so we can look into this further for you.
Cheers,
Joel.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
Multiseat account access to a single campaign
Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.
Product Support | | hexdigital1 -
I want add additional users to my account. Can I?
Diar sir. I want add additional users to my account. Can I? [email protected]
Product Support | | tamainoboru0 -
Giving others like employees admin access ?
Hi I have my master logins for Moz but just wandering if i can grant a degree of access to employees via their own logins (just 1 person at this stage) since i dont want to share mine (since use for other stuff too) and ideally dont want them to have full admin permission (such as being able to delete campaigns) ? Cheers Dan
Product Support | | Dan-Lawrence0 -
My campaigns are all missing and can't access archives
"Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team." Yu0PY7g
Product Support | | matthewjharris0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950 -
Unable to Access my Unfinished Campaign
Hello all, I tried to create a campaign for one of my clients but something happened and I had to stop somewhere in the middle. I tried to recreate it but it shows me the following message: “Oops, you already have a campaign named Willoby's Furniture. Please select a unique name for this campaign”. My problem is that I can’t access or see the unfinished campaign. A solution would be to create a new campaign and give it a different name. However, I would prefer to use this space for another client. Any suggestions? Many thanks, Elsa
Product Support | | OptimiseWeb0 -
A problem with the MOZ New response to Question Email
Hi, It seems that the MOZ New response to Question emails are getting my mailbox stuck (using outlook). This does not happen with any other email including your other reports and emails. Maybe its only me but it happens to me on two active questions I have with you (2 different new response emails I got). Thanks
Product Support | | BeytzNet1