Referral exclusion not working with GTM?
-
Hi, how are you?
I have my website with Google Tag Manager implemented. Google Analytics is one of the tags I have configured.The problem is that Referral exclusions aren't working for me. I excluded 3 domains, and I keep seeing them in my Referral Traffic report.
Any idea why this could be happening?Best wishes,
Ariel -
So good to hear!
-
Fixed it.
Seems that the IT guys left some old ga.js tracking codes that were activated in some transactions. When you have mixed tracking codes between analytics.js and ga.js this kind of pathological behaviors happen.
Thanks!
-
Not yet. Still trying different possible causes. Hopefully I'll have some results in the next few days.
-
Did this ever get resolved?
-
Nope, still trying to contact Google to fix this issue.
-
Did you figure this out?
-
Yeah, I've seen that article. The problem is that I don't have acceso to the other domain, and that what I did is exactly what it says in the last step, that's why I'm really lost!
I just contacted some people in Google to see if they can check what's going on.
-
I don't see anything wrong there ... I wonder if something like this would help you? I've never done it myself, but this article might be worth checking out: http://www.lunametrics.com/blog/2013/12/24/cross-domain-tracking-tag-manager/#sr=g&m=o&cp=or&ct=-tmc&st=(opu qspwjefe)&ts=1420936709
-
There's no way a user can come from those subdomains without passing from my site first. The path you give as an example is accurate.
Analytics is being tracked threw a tag in Google Tag Manager. You can see the configuration of the tag in http://imgur.com/Pqi3Gt5. Can you find anything wrong?
-
Ah, that makes more sense. Is there any way that traffic could be coming from those domains without having gone to your site first? Can you give me an instance of a path a user might take?
Example: User goes to product page on shop.domain.com, checks out, is referred to na.otherdomain.com, and comes back to shop.domain.com.
I am trying to see if there is another issue in the path of the user.
Also, can you share the tag you are using on your site for GA?
-
Yes, but those subdomains aren't from my website, they are from the website of payment gateway from where my visits return to my website after paying.
-
In your attachments, the screen grabs referenced two subdomains, one starting with eu and one with na.
-
I'm sorry, what subdomains are you talking about?
-
Are these subdomains on the same tracking code as the root domain?
I can't find a live instance of pages on these subdomains, can you give us examples of the tracking code on one page of each subdomain and the main domain (the one being tracked)?
-
Any ideas why this isn't working?
-
Yes, that's what I did, please check the tho images I attached, one of them (http://imgur.com/IrzKXiY) is a screenshot of the Referral Exclusion in the admin section.
-
With the new version of Google Analytics and GTM, you no longer code referral exclusions into the ga.js, instead you should be excluding them in the admin section.
https://developers.google.com/analytics/devguides/collection/upgrade/reference/gtm
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
If website users don't accept GDPR cookie consent, does that prevent GA-GTM from tracking pageviews and any traffic from that user that would cause significant traffic decreases?
I've been doing a lot research on GDPR impact and implementation with GTM-GA for clients, but it's been 12 months since GDPR has gone live I haven't found anything on how GA traffic has been impacted if users don't accept cookie consent. However, I'm personally seeing GA accounts taking huge losses in traffic since implementing GDPR cookie solutions (because GTM/GA tags aren't firing until cookies are accepted). Is it common for websites to see significant decreases in traffic due to too many users not accepting cookie consent? Are there alternative solutions to avoid traffic loss like that and still maintain GDPR compliance? It seems to me that the industry underestimated how many people won't accept cookie consent. Most of the documentation and articles around GDPR's start (May 2018) didn't foresee or cover that aspect properly, everything seems to be technically focused with the assumption that if implemented properly most people would accept cookie consent, but I'm personally not seeing that trend and it's destroying GA data (lost traffic, minimal source attribution, inaccurate behavior data, etc). Thanks.
Reporting & Analytics | | Kickboard2 -
How to configure multilingual site in google analytic? Currently showing in Referral Traffic why?
Hello All, Currently my Multilingual site is showing in referral traffic is it because I have not added hreflang tag on site? If yes and if I add the hreflang tag on all sites when where it will show in google analytic traffic from international sites? And what type of configuration required in analytic? Thanks!
Reporting & Analytics | | pragnesh96390 -
Why isn't my google analytics working on a subdomain?
I have a website with Google Analytics which works fine. I tried adding the code to a subdomain using http://www.verticalrail.com/kb/filter-in-google-analytics-to-track-subdomains/ as a guide. There is no data showing up though. Any ideas?
Reporting & Analytics | | EcommerceSite0 -
Two GTM tags
Hi guys, I need some help on the following: My client has different websites worldwide all with country extensions and on overall .com domain. These websites (and GTM accounts) are all managed by local agencies. We would like to implement a cross domain tracking GA account in order to see some overall trends and numbers. We don't want to implement our codes in the existing containers as they are in many cases managed by local agencies. Is it really negative to implement two GTM containers on one website? Any other ideas? Thanks,
Reporting & Analytics | | WeAreDigital_BE
Sander0 -
Does "not provided" affect the referral traffic data?
There is a discrepancy between what an referring site is showing as clicks back to my site versus what Google Analytics is showing. For example - They are stating that their site sent 100 clicks to my site. The GA data shows 25 referred clicks from that site. Could this be due to the "not provided" that hides most of the keyword data?
Reporting & Analytics | | devonkrusich0 -
Is Google doing anything about the spam referrer plague in Google Analytics?
My client manages 15+ websites and we have observed the spam referrer issue has gotten steadily worse and worse in the last few months. I took the time to weed out the worst offenders via traffic filters but our referral traffic source garden was quickly full of weeds again a few weeks later. Does anybody know what the Google Analytics development team is doing to combat the spam referrer issue? I find it quite amazing that Google goes through the asinine effort to block out organic keyword data ("not found" & "not provided) but they don't seem to care about blacklisting/filtering spam referrers. RHnE6Wx
Reporting & Analytics | | RosemaryB3 -
Google Analytics Goal Tracking Not Working
I am trying to install goal tracking for a client to measure leads from SEO, and I'm running into problems with the Google Analytics goal tracking not working. The only thing that I can think of that is preventing goal tracking from working is that the URL confirming page request URI looks like "contact/#contact-form-4475" and perhaps the hashtag is causing problems. I wanted to ask the community if any of you have run into basic conversion tracking problems like this, where you need to track form fills on a website via a confirmation URL/destination URL goal, and what you did to solve it? I appreciate any input on how to get data on conversions either by fixing the goal in GA or using a different tracking tool. Thanks!
Reporting & Analytics | | williammarlow0 -
Keyword referrals in GA
Hi chaps, Quick question for you. I'm drilling down in GA to one of our eCommerce pages which has a pretty high bounce rate. I'm looking at referring keywords and they don't seem to make much sense. The page I'm looking at is a pretty deep page but the top referring keywords are all branded terms. The page isn't included in our site links. To explain a little further, this is the scenario I think is happening: User searches using "Brand term". They then click through to our homepage and eventually land on the deep shopping page (on a different subdomain) In GA Content > Site Content > Pages > Primary dimension set to keyword - "Brand term" shows as the referring keyword. Does this sound right? We have a custom GA script set up to track multiple subdomains.
Reporting & Analytics | | Confetti_Wedding0