Moz forum response seems to crash Outlook?
-
Hi, Like the new look of Moz.
I got an automated email the other day saying someone had responded to a question we asked on Moz. However, when opening the email, it really held Outlook 2010 up. So slow that it crashed Outlook a couple of times. When trying to forward the email to a colleague, I got the 'Contacting \d1...cloudfront.net\img_users' dialogue box, which just stood there for ages, and eventually I had to give up and force Outlook to quit.
Please see attached screenshot.
Looking at the URL Outlook was trying to reach indicates it's trying to load up the avatar of the person who responded. Which would look nice I admit, but don't really need it in the email if it's going to cause Outlook to crash. There is an 'image not found' icon next to the post, so that's why I assume Outlook is searching for that image.
It's almost as if the image is incorrectly referencing a local source (network drive) which it can never find. Perhaps there is a missing http:// prefix before the image in the tag?
Anyway, was curious to know if anyone else has this problem, or if anyone at Moz can check this out (update template?)
Regards, Rich
-
This is happening to me also. Using the latest Outlook in Office 365.
-
This is ridiculous.
No fix? is this a Moz issue? Microsoft issue? who can help with that?
-
And I thought it was just me! Well at least I feel a bit better now! Ken
-
Me too.
-
Would love it if someone would get to the BOTTOM of this.
Same problem reported here - Win7, MS Outlook 2010.Still no solution.
This has gotta be driving us few Outlook users crazy and causing us to lower our engagement with the forums.
-
Yup, definitely not fixed!
I'm also using Outlook 2013. It looks like the profile image is causing it:
-
That's so funny, I just got the automated message from Moz to say this forum thread has been updated (from you Roeesa), and I thought "Oh yeah, that Outlook freeze thing". In the meantime,I had clicked on the message, and Outlook instantly froze!
So I would say the issue is NOT fixed!
I use Outlook 2013 now, so the issue is the same as it was in Outlook 2010 (probably same base-code?)
Luckily this time I left Outlook alone for 45 seconds, and eventually it loaded the content of the e-mail.
So there must still be some image, code or script etc. that is causing that issue.
Rich
-
Hi, I know this is 2 years old - just had the same issue.
I guess the fix (here: https://mza.seotoolninja.com/community/q/moz-email-is-freezing-microsoft-outlook) isn't enough.
Anybody else had this too?
-
Ah thanks both.
Did try to search before posting, but couldn't find anything. Sorry for duplication.
Sounds like they are working on it.
-
I am getting the same problems - crashes my outlook all the time. Would be great to get a solution.
-
HI,
There is a thread here which at the bottom details a temporary fix until the issue is solved: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook
It is annoying! I find that if I leave outlook to itself after about 25 seconds or so the mail appears (then is a good time to delete it so that you don't get the freeze again by accidentally clicking on the mail later on).
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved No replies from [email protected] - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? [email protected] never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring [email protected] or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
How to del the account of moz
i dont wanna pay but know i take trail but i wanna del the account but dont know how to del
Product Support | | Nobody16068513179450 -
I just wanted to have custom URL for my MOZ usr profile and was unable to get done. Is there any one aware about this?
Looking for an answer regarding the community awareness about this implementation.
Product Support | | Sanka_Liyanage0 -
MOZ refusing access to certain sections of the website if using VPN?
I've used PIA and expressvpn before without any problems. Today I got nordvpn and when I try to access my campaigns and link explorer but the connection is being refused while I can access billing and the forum section. I don't have this problem anywhere else atm so I think this might not be a problem from my side but rather from these specific sections. Edit: Any idea what's going on?
Product Support | | Isildur0 -
Can you export campaigns from one Moz Pro account to another?
Looking to export our active campaigns from our account to another. Is this possible?
Product Support | | Mediademon0 -
Reset my MOZ Account?
I recently redesigned my 2 websites. Both are large 80+ page sites with unique text on every page, no keyword stuffing and generally using all the proper SEO techniques ( I hired a professional w/ 10 years experience). My pages rank for the targeted terms, but MOZ reports say "Not in the Top 50". I had friends run "Clean Searches" from the west coast and we were ranking. Prior to the redesign, I used MOZ and the reports were very accurate. Should I reset my MOZ account or what?
Product Support | | KevnJr0