The 30 days free trail period charges from day 1?
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Hello,
I wanted to try your services in the 30 days trail period, but I got instantly charged!?
I haven't used any of you services yet, so can I get my money back?
Thank you!
PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second??
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Hey there, Tawny from Moz's Help team here.
Hm... it looks like somehow you managed to skip straight past the free trial and directly to a paid subscription. Yikes! Please write in to [email protected] so we can assist you with cancellation and a refund.
Thanks!
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Just a moment... Sorry for the delay! We've got more chats than usual. If you need to run, please feel free to leave us a message and we'll get back to you soon. Thanks!
me: Pretty ironic. I am cancelling my paid subscription because you dropped phone support but you (your company) told me, "oh don't worry, chat support is just as good" ================= And, I waited for ten minutes before giving up and asking here. I hope that at least some other customer can answer this question for me. This is a perfect example of why phone support is important, chat support is ok but not always sufficcient, and why in general it's not satisifactory (to me, at least), to basically tell customers to go ask for help in the Q&A forums because the company won't budget sufficiently to provide customer support with its own personnel. Sad, too, because I've been a moz customer for over 4 years. There just isn't enough difference in value for me to continue, considering the other tools that are available now, some of which do provide satisfactory support. Thanks, for anyone who can answer my question.0