Solved i got charged by the end of the trial against my will...
-
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
-
@alexx1212 Hi there! We handle cancellation concerns individually through our help team! Please reach out to them directly via email at [email protected]!
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What if I don't want to reniew after my 30 free trial?
Dear Sirs, This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial. thanks
Product Support | | Valeriaita0 -
We at QMetry have purchased the license for Moz and I want to know till when will this subscription last and out of the 3 members who is the admin?
I want to know when the subscription will end for QMetry and we are a team of 3 using Moz, out of 3 of us who is the admin?
Product Support | | vatsala0 -
Invalid charged 99$ in trial 120 days
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | onuland0 -
Why have I been charged by Moz for a Pro Subscription
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa. Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....
Product Support | | creativecase0 -
I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?
I have already canceled my subscription. How do I remove my credit card details from my profile to make sure that I ma not charged?
Product Support | | itsmesakshi0 -
Analytics account will not stayed connected, listed fixes do not work.
I've had my MOZ account for a while and have just dealt with this issue for a while now but it is really getting annyoing. My Google Analytics account will not stay connected. Eveery time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again. I've tried the fixes listed in all the other questions about this issue Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using. Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token. Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window). And they do not work. Please help me solve this very annyoing issue!
Product Support | | mr_w0 -
Moz Pro Free trial
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | zemosdesign0 -
Duplicate Content Report: Duplicate URLs being crawled with "++" at the end
Hi, In our Moz report over the past few weeks I've noticed some duplicate URLs appearing like the following: Original (valid) URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green Duplicate URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green**++** These aren't appearing in Webmaster Tools, or in a Screaming Frog crawl of our site so I'm wondering if this is a bug with the Moz crawler? I realise that it could be resolved using a canonical reference, or performing a 301 from the duplicate to the canonical URL but I'd like to find out what's causing it and whether anyone else was experiencing the same problem. Thanks, George
Product Support | | webmethod0