Google Places - Under Review
-
Working with a new company. In the Google places listing they have two listings...obvious duplications created under the same account. Both show as "Under Review" and have been for months. SHould I try and delete one listing (tried...has not worked so far), delete both and start over?
This is one of several franchises in the same area with similar names and similar issues, as well as older companies that bought the franchise and still show in Google Places with old phone number and address.
Any help appreciated.
-
Kevin,
I would delete both of the listings and create a brand new account; a listing "under review" can be under review for several months.
Whenever you are working with a company that has more than one physical location you should make sure that all locations have their own address and phone number; no listings should ever share those two things.
If there are older companies that are using the companies name with a phone number and address that you cannot get a hold of, then report the location as closed through the map section; this is about as much as you can do if you have no access to the old companies number or address.
Hope this helps!
-
Of course since the lising is not live and "Under Review" a "lay-person" can not edit. I will give it a few more days and then just give up, delete and try and recreate.
-
Kevin
I'd surmise that
1. Be sure you're logged out of your google account that claimed the places page when you go to the listing as described above.
2. A "user" is just a lay-person suggesting changes, edits etc to Google. And Google receives these and decides whether to take them into consideration.
When I went to SEOmoz's Google Places listing as in my screenshot above, and clicked through, I got to a page where it would allow me to edit basic info for the listing, even though I have no association with the company and the listing has been claimed.
See screenshot -> http://screencast.com/t/CR6ftkBPFu
-Dan
-
If nothing is showing up at all in places, then my inclination would be remove both listings from your account and start over.
Only other thing I can think of is to raise a hue and cry in places help, and see if you can get the attention of a Google employee or a top contributor (who seem to be able to raise the attention of employees).
-
Yes the second listing is now gone but the first listing still shows as Pending Under Review. Can not seem to get the remaining listing out from Under Review after months.
-
It should remove it from your account right away if you select the "remove from account" option. I just tried it with an old listing that is out of business on one of my accounts. It disappeared right away.
If it's not, hrm, tough one. Going to need to try a new account, or see if you can raise something in the help center (never had much luck myself).
-
That is correct...even for a specific company name report the Google Places listing is not showing up. When deleting an account you have two choices....remove from Google Places or just remove from your account (listing still may exist). I deleted first from Google Places (about three weeks ago) It still showed as Pending. I just went in now and removed from the Google Places account as well to see if that will help.
-
If I understand your response correctly, you're the business is not being displayed at all when you search? (search for business name and also try a separate search for the phone number) Even with incorrect information?
If so, what's actually happening when you delete them from your account? Are they still showing up on the dashboard?
-
The busines is not being displayed now....obviously being surpressd. The two listings were created and claimed by a previous SEO firm. I had deleted one listing from Google Places but it still showed as "Pending Review" as does th eother listing. I have now just deleted that listing from my Google Places account as well. Both listings have been "Pending : Being Reviewed for at least 4 months from what I can tell. Deleting one of the duplicated has not helped. Looking to see if deleting the duplicate listing from my acount helps at all but seems unlikely.
My next option seems to be deleting the second duplicate and creating a brand new listing under another acount.
-
How is the business appearing in the results right now?
Are the two dupes both showing up as unclaimed listings? Are there other dupes that should be dealt with as well?
Depending on what's currently showing up, a flat-out "remove from Google maps" probably isn't your best solution. If there's conflicting data that Google is pulling from, at best it's going to be a temporary solution that will pop up the instant you tell your client "all fixed". At worst, it might suppress too many things, or suppress the wrong data.
I'd track down all the dupes that exist, AND where the upstream data that's causing them is coming from first. Then figure out whether there's any relationship between the pending listings and what's showing up (i.e. did someone attempt to claim already existing duplicate listings, or did they create them manually?). Once you've done that you should have a pretty good idea of what is what.
Unless you can get a miraculous intervention from Google Places help, removing them from your account and claiming already existing listings is probably what you'll end up doing. After you've cleaned up the upstream issues that messy data is causing.
Edits by users could be used to make sure the information on duplicate listings is completely identical. That's the one way I've managed to get Google to review duplicate listings and merge them via the "report a problem" link.
-
Here's a YOUmoz post about deleting your Google Places listing, if you want to go that route. Let us know if it helps.
http://www.seomoz.org/ugc/the-right-way-to-delete-a-google-places-listing
-
Yes.. I know how to edit the listing...but have never heard of a "user" editing the site...only the person who claimed the listing. Not sure what Thmas means.
-
Kevin
Go to any maps listing -> click the red marker -> click more -> click edit details or report a problem.
See image in this example: http://screencast.com/t/klEscqfQB
-Dan
-
Not sure what you mean...editing as a user? I need to have claimed it to edit the listing and therefore an the "owner". Am I missing something?
-
I would only add that you may want to try editing the site as a user prior to claiming it or deleting it. Sometimes a users edit get priority.... not sure why. But try editing it as a user instead of as the business owner.
And I can't agree more with delete it if it's s duplicate listing.
-
Hi
I had the same issue with a client (except he had FOUR duplicate listings - yikes!)
Anyway, are these are duplicate listings, where there should only be one listing? OR, do they have two locations and thus two listings are needed?
If its a duplicate, YES delete one. I'm not sure where the trouble is with that (maybe if its under review you can't make changes? Someone else know about this?) I caught my clients when they were "pending review". If you are signed into their places account, you should be about to delete by either completely deleting the listing, or disassociating with the account. I would completely delete it if its a straight duplicate.
Can you say what you have done to try and delete the listing?
As for the older companies, you might be able to put in a request to Google places by going straight to that places listing and suggesting a correction. Or can you receive mail at the old address? You could claim the listing, get it in an account, and then delete it. Just don't claim it with the same Google account as the other listings.
-Dan
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Viral SlideShare = Google Penalty?
We recently published a slideshow on SlideShare.net and it ended up doing pretty well. It was featured on their homepage for 3 days, and we got quite a few embeds. Unfortunately, a few days later, our rankings in Google tumbled. I'm wondering if this killed our link velocity, which I suppose would have potentially got us a temporary, automated penalty? If you look at slide #4 and beyond, you'll notice that the logo links back to our homepage, and there's also a "View Quote" button that navigates to that specific quote, so users can find out more information, share it, or view any associated pictures. So, in total, there are quite a few backlinks in that slideshow (88 to be exact). Is this what likely caused our drop in rankings? Or is it more likely to be a coincidence? We haven't done anything else in the past couple of months, other than publish an infographic and a press release. And if this is a problem, how would we fix it? I can edit the slideshare and remove some of the links... but it seems sort of silly considering we haven't done anything blackhat. And, it would actually devalue our slideshow, because users would no longer be able to click through to the quotes. Thoughts?
Image & Video Optimization | | JABacchetta0 -
Google Local landing pages
Just wondering what the best way to handle the landing page from a google plus local profile is. I had changed it to page that I created for the specific location with a citation with correct NAP, but realized that in OSE that my root domain lost almost all its G+'s. I'm torn and just looking for some advice. I've done quite a bit of work trying to correct citations, adding citations, and reading reading reading to learn more about Google Local but the results have been pretty rough.
Image & Video Optimization | | jonnyholt0 -
Google Places best practise
Hi, just wondering what peoples' thoughts are on linking from a Google Places listing; where multiple locations are present (and multiple Places listings), do people generally link back to the home page or to the individual location pages? I would be interested to hear anybody's thoughts. Thank you
Image & Video Optimization | | jasarrow0 -
New Google Personal Results
Hi, I spotted a new Google Personal Results link in Google today. It doesnt seem to be giving me results from people within my circles, more related to the industry i'm in. Screen grabs here: http://seo-me.com/google-personal-results/ Anyone know much about where these results are pulled from? Or what the relationship is?
Image & Video Optimization | | seoteam-1262910 -
Issues with google places.
Hey there! A few weeks ago I made some changes to my client's "google places page". I am facing two issues there which I could not resolve on my own, they are: After I made changes and updated the page I could not see any activity on the analytics section whereas before I updated the page there was some metrics visible. The client had already claimed his places page before he came to me and entered some information. He just stuffed some keywords in the description section. I made necessary changes to the description based on the best practices for places page and according to Google's guideline for creating a great listing.The problem is the category did not update on the places page that show up in SERPs(it ranks top for four major keywords with geo indicators). However, the changes I made does appear when on the lower left side when I login into my places page. I don't see any link that will let me edit "description". Am I confusing some other section with category? I have tried to be as lucid as possible. I will appreciate any help. Thanks for your time. epMp kPWpf
Image & Video Optimization | | virtualhandshake0 -
Getting indexed into Google video search
I have a website that has videos hosted from youtube.com embedded onto it. I created and uploaded the videos to youtube and want them on my website. My question is which would be a better option, hosting the video on my website or embed them from youtube? I currently have them embedded onto youtube but when I do a Google video search I cannot find my company's website anywhere. My videos are shown on the results but they are linked to youtube and not my website. Is there a way to get the search results to show listing of the videos posted on my website?
Image & Video Optimization | | Shawn1240 -
Google Images
Hi, I'm setting up a Barcelona guide as a hobby: barcelonacitybreak.com. Naturally I take care to use good alt-tags, checking Google images I see one of the photos I took listed as number one: "hibernian bookstore barcelona". There is no doubt that this is the photo I took myself, but when I place the mouse over the photo the origin is listed as:http://www.auladirectiva.com/. What is even more worrying though is that when I press the image I automatically download this: "Antispy 2011" from http://protectionxpscannermaster.com! Evidently some kind of "anti-virus" program. How is this possible?
Image & Video Optimization | | vibelingo0 -
Can different phone numbers affect your google places listing?
If you use a non-landline number e.g 0330 or 0845 etc does this affect your position within google places? Is it better to use a local number e.g 0208 (uk) And if you use a local number for your google places account but have a different number on your website will this have a negative effect?
Image & Video Optimization | | challen0