Google Places - Under Review
-
Working with a new company. In the Google places listing they have two listings...obvious duplications created under the same account. Both show as "Under Review" and have been for months. SHould I try and delete one listing (tried...has not worked so far), delete both and start over?
This is one of several franchises in the same area with similar names and similar issues, as well as older companies that bought the franchise and still show in Google Places with old phone number and address.
Any help appreciated.
-
Kevin,
I would delete both of the listings and create a brand new account; a listing "under review" can be under review for several months.
Whenever you are working with a company that has more than one physical location you should make sure that all locations have their own address and phone number; no listings should ever share those two things.
If there are older companies that are using the companies name with a phone number and address that you cannot get a hold of, then report the location as closed through the map section; this is about as much as you can do if you have no access to the old companies number or address.
Hope this helps!
-
Of course since the lising is not live and "Under Review" a "lay-person" can not edit. I will give it a few more days and then just give up, delete and try and recreate.
-
Kevin
I'd surmise that
1. Be sure you're logged out of your google account that claimed the places page when you go to the listing as described above.
2. A "user" is just a lay-person suggesting changes, edits etc to Google. And Google receives these and decides whether to take them into consideration.
When I went to SEOmoz's Google Places listing as in my screenshot above, and clicked through, I got to a page where it would allow me to edit basic info for the listing, even though I have no association with the company and the listing has been claimed.
See screenshot -> http://screencast.com/t/CR6ftkBPFu
-Dan
-
If nothing is showing up at all in places, then my inclination would be remove both listings from your account and start over.
Only other thing I can think of is to raise a hue and cry in places help, and see if you can get the attention of a Google employee or a top contributor (who seem to be able to raise the attention of employees).
-
Yes the second listing is now gone but the first listing still shows as Pending Under Review. Can not seem to get the remaining listing out from Under Review after months.
-
It should remove it from your account right away if you select the "remove from account" option. I just tried it with an old listing that is out of business on one of my accounts. It disappeared right away.
If it's not, hrm, tough one. Going to need to try a new account, or see if you can raise something in the help center (never had much luck myself).
-
That is correct...even for a specific company name report the Google Places listing is not showing up. When deleting an account you have two choices....remove from Google Places or just remove from your account (listing still may exist). I deleted first from Google Places (about three weeks ago) It still showed as Pending. I just went in now and removed from the Google Places account as well to see if that will help.
-
If I understand your response correctly, you're the business is not being displayed at all when you search? (search for business name and also try a separate search for the phone number) Even with incorrect information?
If so, what's actually happening when you delete them from your account? Are they still showing up on the dashboard?
-
The busines is not being displayed now....obviously being surpressd. The two listings were created and claimed by a previous SEO firm. I had deleted one listing from Google Places but it still showed as "Pending Review" as does th eother listing. I have now just deleted that listing from my Google Places account as well. Both listings have been "Pending : Being Reviewed for at least 4 months from what I can tell. Deleting one of the duplicated has not helped. Looking to see if deleting the duplicate listing from my acount helps at all but seems unlikely.
My next option seems to be deleting the second duplicate and creating a brand new listing under another acount.
-
How is the business appearing in the results right now?
Are the two dupes both showing up as unclaimed listings? Are there other dupes that should be dealt with as well?
Depending on what's currently showing up, a flat-out "remove from Google maps" probably isn't your best solution. If there's conflicting data that Google is pulling from, at best it's going to be a temporary solution that will pop up the instant you tell your client "all fixed". At worst, it might suppress too many things, or suppress the wrong data.
I'd track down all the dupes that exist, AND where the upstream data that's causing them is coming from first. Then figure out whether there's any relationship between the pending listings and what's showing up (i.e. did someone attempt to claim already existing duplicate listings, or did they create them manually?). Once you've done that you should have a pretty good idea of what is what.
Unless you can get a miraculous intervention from Google Places help, removing them from your account and claiming already existing listings is probably what you'll end up doing. After you've cleaned up the upstream issues that messy data is causing.
Edits by users could be used to make sure the information on duplicate listings is completely identical. That's the one way I've managed to get Google to review duplicate listings and merge them via the "report a problem" link.
-
Here's a YOUmoz post about deleting your Google Places listing, if you want to go that route. Let us know if it helps.
http://www.seomoz.org/ugc/the-right-way-to-delete-a-google-places-listing
-
Yes.. I know how to edit the listing...but have never heard of a "user" editing the site...only the person who claimed the listing. Not sure what Thmas means.
-
Kevin
Go to any maps listing -> click the red marker -> click more -> click edit details or report a problem.
See image in this example: http://screencast.com/t/klEscqfQB
-Dan
-
Not sure what you mean...editing as a user? I need to have claimed it to edit the listing and therefore an the "owner". Am I missing something?
-
I would only add that you may want to try editing the site as a user prior to claiming it or deleting it. Sometimes a users edit get priority.... not sure why. But try editing it as a user instead of as the business owner.
And I can't agree more with delete it if it's s duplicate listing.
-
Hi
I had the same issue with a client (except he had FOUR duplicate listings - yikes!)
Anyway, are these are duplicate listings, where there should only be one listing? OR, do they have two locations and thus two listings are needed?
If its a duplicate, YES delete one. I'm not sure where the trouble is with that (maybe if its under review you can't make changes? Someone else know about this?) I caught my clients when they were "pending review". If you are signed into their places account, you should be about to delete by either completely deleting the listing, or disassociating with the account. I would completely delete it if its a straight duplicate.
Can you say what you have done to try and delete the listing?
As for the older companies, you might be able to put in a request to Google places by going straight to that places listing and suggesting a correction. Or can you receive mail at the old address? You could claim the listing, get it in an account, and then delete it. Just don't claim it with the same Google account as the other listings.
-Dan
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best way to manage multiple Google My Business accounts as a marketing agency?
As marketing agency we have for each client a Google My Business account. This means that we have more than 100 Google My Business accounts. We know that GA has a limit of 100 analytics accounts (free version), but is there a limit in Google My Business too? For now, we have created multiple accounts that own different Google My Business accounts of our clients. Can I just change all the different e-mail accounts of our marketing agency and change it to one? So we can manage all the Google My Business accounts of our clients in one e-mail account?
Image & Video Optimization | | conversal0 -
Looking to hire an SEO for a Technical Review of my site
Hi I am new to SEO. I am the photographer and blogger behind the photography blog ShootTokyo. I am looking to make sure my site is optimized the best it can be for SEO. My site is a hobby for me but has really grown. I am looking make sure I have best practices implemented. I am not looking for quick fixes or try to cheat the system but to make sure I have a good solid foundation in place for SEO. I don't have a lot of experience nor a lot of free time so I want to make sure whatever free time I spend on this is really productive. I am looking to initially hire someone to do a technical assessment of my site and identify any fundamental issues I should address first. Once I have the assessment I am looking for advice on putting together a work plan on what I need to do and the best way to approach it. How can I best use the tools Moz is offering me? Which things are higher value that I should work on first, specific to my site? For more technical things I might hire this person to implement them or teach me how to implement them. If this is your business can you please let me know what your qualifications, experience, a link to your site and give me a range of what you might charge for something like this (you can email me details if you don't want to post here). If this isn't your business but have a recommendation I would love one. I am Tokyo based so ideally someone either in Asia, Europe or West Coast of US as it makes it easier to connect live if needed. Thanks Dave
Image & Video Optimization | | ShootTokyo0 -
Google Places Creation
Hello, I am currently managing 200 clients for which I have to create Google Places. Can I create 200 different places for each client, and manage all them from one Gmail account? If one client doesn't want to continue the contract, can I transfer the managing of the place to another account?
Image & Video Optimization | | cvissi0 -
Is this business considered a SAB to Google?
Hi All, We have a client who designs and installs custom closets, garage systems, wall beds, home offices, etc. They have a showroom that displays all this for their potential customers to visit. I have hidden the address for this business but the client has an idea that, since they have this showroom that customers can go to, they should not be considered a SAB. My issue is with this part of Google's quality guidelines "If you don't conduct face-to-face business at your location, you must select "Yes, this business serves customers at their locations"" This client does occasionally conduct face-to-face business at the location BUT they serve the customers at their locations. Opinions and suggestions greatly appreciated!
Image & Video Optimization | | AmberRobinson0 -
Reviews not showing up in Google Places
We have had several clients tell us their customers are giving them reviews on Google Places, but the reviews are either not showing up at all, or they show up for one day and then disappear. Has anyone else seen this happening with their clients, or with their own website? What can we do to get Google to post the reviews or find out why the reviews are not appearing on the places listing? Thanks for any help.
Image & Video Optimization | | GregWalt0 -
Google Places - Category Question
Hi All. Just wanted to double check something with you folks. I've always been under the impression that you should complete the first category option in Places with a default category from Google's list of options, followed by 4 categories of your choice. However, does the 1st category need to be a default option or can it be any one of the 5? Also, do you think anything is gained in the rankings by adding a category of your own choice as the 1st category? There's nothing in the Quality guidelines that suggests the 1st category needs to be a default option, so I thought I'd throw this out there... http://www.google.com/support/places/bin/answer.py?answer=107528
Image & Video Optimization | | PerchDigital0 -
No option to claim listing in Google Places: country-wide issue
Hi, All! We were trying to advise a client about local SEO, and we ran into the issue of - their Google Places pages (yes, they have several, that's a separate issue) are "unclaimable." Meaning - up at the top of the page there is neither a "Edit this page - Business Owner?" heading or a "Edit this listing - Owner-verified listing" heading. When you try to claim it independently using the phone number (all pages have the same phone number, but different addresses), Google gives you "No address found for this phone number" and the option to now add a new page, which is not quite what we're looking for. This is an Israeli location, and this appears to be an issue with a few other random Israeli pages I checked (I saw pages with neither heading option). But a number of the Israeli pages have "Owner-verified listing." How did they get it? Any help would be much appreciated. Thanks! Regards, Aviva
Image & Video Optimization | | debi_zyx0 -
Links from Google Books
Hi Interested in your views on this and any references to research on the subject Using Google Books recently I have discovered multiple citations of a web site I produced years ago in a whole load of publication. Really quite touching to find these 10 years afterwards I imagine that this must have a positive effect on search engine listings for this site. The site has really good listings still. Has any research or any announcement been made by Google about this. Pushing this a bit further ; An advertising hoarding has a web site address http:// ... would Google StreetView pick this up and could it be used as a signal too ? Neil PS No I don't sell adversing hoardings 😉
Image & Video Optimization | | NeilInFrance0