The client's website serves as the main referral?

[Ideas-Money-Art]

Hi mozzers,

I have this weird case where one of my client's first referral is its own website!! I am really confused especially that I have checked there www vs non www and the non www is redirected to the www. This means that it resolve to one version which is good!

Any thoughts on why the main referral is its own site?

Thanks

[mikecp]

What this usually  means is that you have a page or set of pages that are missing the Google Analytics snippet. Whenever a user clicks from one of those pages onto a page with the snippet, it'll register as a self-referral.

[Ideas-Money-Art]

Hi chris

I checked the profile setting and the "website's url" is set as www.example.com.

and yes it is the top referrer which suddenly spiked on september 24th!!

Any other thoughts on what could it be?

Thanks

[cogbox]

And, have you checked what the default URL is set to in your Google Analytics Property Settings?

Admin > Property Settings tab.

Is that set to your client's website URL?

[cogbox]

Hmm, this is in Google Analytics where it is listed as the top referrer?

And the referrer is listed as just the domain, no subdomain listed?