How do your encourage customer reviews? Here are my ideas.
-
Customer reviews are important for local SEO. The problem is getting people to review your website.
What are your ideas for encouraging customers to review?
*Give away incentives and ask people to review. E.g. movie tickets, discount on products.
*Ask people to review in sales process.
*Have an ipad ready & custom review website for ipad - ask people to review.
*Page for 'review us' on the site.
*If you are a 'google favorite places' print out QR code for the page & position in-store.
*Make a custom QR printout to a 'review us' page, position in-store. -
Sadly Google+ on mobile no longer has a review option; must be done via desktop.
-
We have used lot's of different tactics. It depends on the the type of business. A contractor may want to send a thank you card with a $5.00 Starbucks certificate thanking the customer and then asking them to review them on one of the various review sites.
What works better is sending an email to the customer with a LINK and instructions. Most sites require they sign up or in to review a company. Let them know exactly what to expect before they click. Our emails are several paragraphs with easy instructions.
Good luck!
-
On every occasion that we receive a thank you email, we explain how valuable to our business an online review is, and give a link to enable customer to do so. This strategy has worked very well so far..
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local seo strategy for local gardening business ideas?
Hi all, I am just setting up a local organic garden maintenance business in my home town. I have set up the website, got social media accounts active (FB, Twitter and G+), set up google local listing (currently 5th in the local maps thingy), I have done loads of citations (many more than my competitors, but not a ridiculous amount), I've got 4 customer reviews on google so far, checked my DA against my competitors (mine 1, my comps 8-9), checked my comps links (less than 10) and been writing a blog on my website every couple of days. I realise the one thing I have against me is that my domain is just less than a month old. How long until google builds a bit of trust in it to see it come up in the serps? Also, I would love some ideas of what else I can be doing in the mean time. The idea here is to get the site rocking on all cylinders before the gardening season starts again in March. Do-able?
Image & Video Optimization | | HappyOx0 -
An SEO Strategy (need review)
I work in the real estate vertical. My clients possess significant content. Though it's not written. They have tons of images and plenty of videos. They have content in the form of descriptions of homes etc... They don't have written content that would be valuable in an attempt to rank. Most traffic in real estate vertical is [city] real estate and [city] homes for sale. Agents rarely ever use those phrases. Certainly not when doing what they do, promoting their listings. I am thinking I need to build a link building strategy around their videos and photos. There are tons of high domain sources to get links from. With video I could do youtube, vimeo, veoh, daily motion, hulu, etc... All of these sites are DA 90+. None of the links are follow. They would all be no follow. I could have a profile back link, and a back link on each video. So one video distributed to 10 sites would be worth 10 back links. So a client would build hundreds of backlinks a year. All of value. I could deep link all the back links to appropriate subdivision landing pages (long tail). The same strategy is applicable with photos. There are dozens of high DA sites that syndicate images. All would result in a lot of links that are high DA with no-follow. Please discuss this strategy. Also, if you can think of another strategy to build back links for real estate then please share it. I want to discuss real ground level back link building. Not "just build content and they will come." I need the sites to rank. I don't know if no-follows will even help them rank for long tail keywords.
Image & Video Optimization | | AFW11790 -
How to delete Google Places Negative Reviews?
Hi Friend, I have a question and hope you can help me answer. What is the best way to get rid of negative reviews or get the rating higher. Is it possible to get bad reviews removed from Google places? Quality Excellent: 3 Quality Good: 1 Quality Poor to fair: 4 Score Overall 10 out of 30: Poor to fair. Thanks in advance. KLLC
Image & Video Optimization | | KLLC0 -
Encouraging people to review my client's business on google places
Hello mozzers, I would like to encourage visitors that come to my site's client to review their google places listings. In order to do so, I need the Google places badge or seal (if it exists) to place it on their website. Does anyone know if it is available or not? If it sn't available what should i do to encourage Google places reviews? Thanks
Image & Video Optimization | | Ideas-Money-Art0 -
Is anyone experiencing a large number of reviews disappearing in Google Places?
Just curious if anyone else has had issues with any clients losing lots of reviews in the last week?
Image & Video Optimization | | 4RealLocal0 -
Reviews not showing up in Google Places
We have had several clients tell us their customers are giving them reviews on Google Places, but the reviews are either not showing up at all, or they show up for one day and then disappear. Has anyone else seen this happening with their clients, or with their own website? What can we do to get Google to post the reviews or find out why the reviews are not appearing on the places listing? Thanks for any help.
Image & Video Optimization | | GregWalt0 -
Multiple Businesses in One Location + In One Google Places Account Under Review
HI, My Problem: Multiple businesses in one location, under one Google Places account, one being reviewed. My Question: see very bottom of this post Background: I am trying to help a client get both of his businesses ranking in Google Places. The problem is the office building has multiple doctors/practices in the same building and gave no business suite numbers to doctors that rent office space. Here is the list of the other businesses in the office: http://www.fullcirclefamilycare.com/health_care.htm. The problem escalates because the doctor I am trying to help has a chiropractic business & a spinal decompression business, both legal entities, both different registered company names, different phone numbers, and websites, but both located in this office building. He rents two offices (they should be suites) in the building. The problem escalates even more because the doctor has registered both locations (see below) in his Google Places account: Westchester Spinal Decompression Center
Image & Video Optimization | | WebBizIdeas
1241 Mamaroneck Avenue, White Plains, NY 10605 (914) 421-1502 Joint Effort Chiropractic
1241 Mamaroneck Ave., White Plains, NY 10605 (914) 368-7668
jointeffortchiro.com The first (spinal decompression) was registered a long time ago and ranks #1 for "spinal decompression white plains NY." The second he just confirmed the Google Post card a few weeks ago and has been under review since. More research so you can help me better: The "The Shop for Holistic Health / The Shop at Full Circle", a businesses location in the same office building has verified their account and ranks #1 for "women's health care white plains NY" and "midwife white plains NY." Another business,in the same office building "Keras-Donaghy Melissa S", has not claimed their listing and ranks #1 for "Women’s Health physical Therapist white plains NY" Another business, "Kuhl Josephine MD," has not claimed their listing ranks in the top 10 for "Adolescent Psychiatrist white plains NY." My Question: What do I do, wait it out and see if Google will remove the "under review" under his current Google Places account or do I add a suite number now and see if Google will send another post card? Or do I create a new account, add the business, add a suite number this time, and see if they will confirm it. I don't want to do this because the doctor already has 12 reviews on this Google Places account. If I do do this, what do I do with the Google Places account under review?0 -
Local EZE Reviews?
Is anyone here a channel partner with Localeze or has subscribed? Any thoughts? http://localeze.com They want a yearly fee and to me this doesn't make sense as all it is doing is sending information to the local listing sites and this should be a one-time deal.
Image & Video Optimization | | qlkasdjfw0