404 Error Complications
-
Hello Moz World!
I am receiving a 404 error on one of my webpages. When I directly input the URL into my search bar I receive a 404 error. However, when I am on my website and link over to the broken webpage from my website I do not receive an error. The page will show up with no issues, and the address in the URL is the address that is receiving the 404 error. i.e. www.mywebsite.com/services
Does anyone know how i should go about troubleshooting this issue? Any suggestions on how I can resolve this? To me, I would think that if the link is not broken when being directed from the website, it shouldn't be broken when entering the url directly into the search bar. Right?
Any info/advice is appreciated.
B/R
Will
-
AHA! I had a feeling is was something like that. Glad to help!
-
Hello Logan,
Thank you for the response. The URI Valet Tool was helpful. I found my error. In all instances except for one I had; www.mywebsite.com/My-Awesome-Services.html and one instance of www.mywebsite.com/my-awesome-services.html.
I did not realize how important consistency is when it comes to capitalization in a website's URL, Lesson learned. Thanks Again Logan!
B/R
Will H.
-
Hi Will,
It's hard to say without seeing exactly what the format of the broken and working URL is. When you click the link and you get the working URL, do you take that exact URL when entering directly? Or are you typing it in?
URI valet might help you troubleshoot this further. Or if you want to DM me the URL, I can take a look and see if I can identify the problem.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
External 404 pages
A client of mine is linking to a third-party vendor from their main site. The page being linked to loads with a Page Not Found error and then replaces some application content once the Javascript kicks in. This process is not visible to users (the application loads fine for front-end users) but it is being picked up as a 404 error in broken link reports. This link is part of the site skin so it's on every page. Outside of the annoyance of having lots of 404 errors being flagged in a broken link report, does this cause any actual issue? Eg, do search enginges see that my client is linking to something that is a 404 error, and does that cause them any harm?
Intermediate & Advanced SEO | | mkleamy0 -
404 vs 410 Across Search Engines
We are removing a large number of URLs permanently. We care about rankings for search engines other than Google such as Yahoo-Bing, who don't even list https status 410 code option: https://docs.microsoft.com/en-us/bingmaps/spatial-data-services/status-codes-and-error-handling Does anyone know how search engines other than Google handle 410 vs 404 status? For pages permanently being removed John Mueller at Google has stated "From our point of view, in the mid term/long term, a 404 is the same as a 410 for us. So in both of these cases, we drop those URLs from our index. We generally reduce crawling a little bit of those URLs so that we don’t spend too much time crawling things that we know don’t exist. The subtle difference here is that a 410 will sometimes fall out a little bit faster than a 404. But usually, we’re talking on the order of a couple days or so. So if you’re just removing content naturally, then that’s perfectly fine to use either one." Any information or thoughts? Thanks
Intermediate & Advanced SEO | | sb10300 -
Crawl and Indexation Error - Googlebot can't/doesn't access specific folders on microsites
Hi, My first time posting here, I am just looking for some feedback on a indexation issue we have with a client and any feedback on possible next steps or items I may have overlooked. To give some background, our client operates a website for the core band and a also a number of microsites based on specific business units, so you have corewebsite.com along with bu1.corewebsite.com, bu2.corewebsite.com. The content structure isn't ideal, as each microsite follows a structure of bu1.corewebsite.com/bu1/home.aspx, bu2.corewebsite.com/bu2/home.aspx and so on. In addition to this each microsite has duplicate folders from the other microsites so bu1.corewebsite.com has indexable folders bu1.corewebsite.com/bu1/home.aspx but also bu1.corewebsite.com/bu2/home.aspx the same with bu2.corewebsite.com has bu2.corewebsite.com/bu2/home.aspx but also bu2.corewebsite.com/bu1/home.aspx. Therre are 5 different business units so you have this duplicate content scenario for all microsites. This situation is being addressed in the medium term development roadmap and will be rectified in the next iteration of the site but that is still a ways out. The issue
Intermediate & Advanced SEO | | ImpericMedia
About 6 weeks ago we noticed a drop off in search rankings for two of our microsites (bu1.corewebsite.com and bu2.corewebsite.com) over a period of 2-3 weeks pretty much all our terms dropped out of the rankings and search visibility dropped to essentially 0. I can see that pages from the websites are still indexed but oddly it is the duplicate content pages so (bu1.corewebsite.com/bu3/home.aspx or (bu1.corewebsite.com/bu4/home.aspx is still indexed, similiarly on the bu2.corewebsite microsite bu2.corewebsite.com/bu3/home.aspx and bu4.corewebsite.com/bu3/home.aspx are indexed but no pages from the BU1 or BU2 content directories seem to be indexed under their own microsites. Logging into webmaster tools I can see there is a "Google couldn't crawl your site because we were unable to access your site's robots.txt file." This was a bit odd as there was no robots.txt in the root directory but I got some weird results when I checked the BU1/BU2 microsites in technicalseo.com robots text tool. Also due to the fact that there is a redirect from bu1.corewebsite.com/ to bu1.corewebsite.com/bu4.aspx I thought maybe there could be something there so consequently we removed the redirect and added a basic robots to the root directory for both microsites. After this we saw a small pickup in site visibility, a few terms pop into our Moz campaign rankings but drop out again pretty quickly. Also the error message in GSC persisted. Steps taken so far after that In Google Search Console, I confirmed there are no manual actions against the microsites. Confirmed there is no instances of noindex on any of the pages for BU1/BU2 A number of the main links from the root domain to microsite BU1/BU2 have a rel="noopener noreferrer" attribute but we looked into this and found it has no impact on indexation Looking into this issue we saw some people had similar issues when using Cloudflare but our client doesn't use this service Using a response redirect header tool checker, we noticed a timeout when trying to mimic googlebot accessing the site Following on from point 5 we got a hold of a week of server logs from the client and I can see Googlebot successfully pinging the site and not getting 500 response codes from the server...but couldn't see any instance of it trying to index microsite BU1/BU2 content So it seems to me that the issue could be something server side but I'm at a bit of a loss of next steps to take. Any advice at all is much appreciated!0 -
Can an incorrect 301 redirect or .htaccess code cause 500 errors?
Google Webmaster Tools is showing the following message: _Googlebot couldn't access the contents of this URL because the server had an internal error when trying to process the request. These errors tend to be with the server itself, not with the request. _ Before I contact the person who manages the server and hosting (essentially asking if the error is on his end) is there a chance I could have created an issue with an incorrect 301 redirect or other code added to .htaccess incorrectly? Here is the 301 redirect code I am using in .htaccess: RewriteEngine On RewriteCond %{THE_REQUEST} ^[A-Z]{3,9}\ /([^/.]+/)*(index.html|default.asp)\ HTTP/ RewriteRule ^(([^/.]+/)*)(index|default) http://www.example.com/$1 [R=301,L] RewriteCond %{HTTP_HOST} !^(www.example.com)?$ [NC] RewriteRule (.*) http://www.example.com/$1 [R=301,L] Could adding the following code after that in the .htaccess potentially cause any issues? BEGIN EXPIRES <ifmodule mod_expires.c="">ExpiresActive On
Intermediate & Advanced SEO | | kimmiedawn
ExpiresDefault "access plus 10 days"
ExpiresByType text/css "access plus 1 week"
ExpiresByType text/plain "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType image/jpeg "access plus 1 month"
ExpiresByType application/x-javascript "access plus 1 month"
ExpiresByType application/javascript "access plus 1 week"
ExpiresByType application/x-icon "access plus 1 year"</ifmodule> END EXPIRES (Edit) I'd like to add that there is a Wordpress blog on the site too at www.example.com/blog with the following code in it's .htaccess: BEGIN WordPress <ifmodule mod_rewrite.c="">RewriteEngine On
RewriteBase /blog/
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /blog/index.php [L]</ifmodule> END WordPress Thanks0 -
Need help with huge spike in duplicate content and page title errors.
Hi Mozzers, I come asking for help. I've had a client who's reported a staggering increase in errors of over 18,000! The errors include duplicate content and page titles. I think I've found the culprit and it's the News & Events calender on the following page: http://www.newmanshs.wa.edu.au/news-events/events/07-2013 Essentially each day of the week is an individual link, and events stretching over a few days get reported as duplicate content. Do you have any ideas how to fix this issue? Any help is much appreciated. Cheers
Intermediate & Advanced SEO | | bamcreative0 -
Better to re-direct to a completely un-related page or 404?
We have about 1000 pages we need to eliminate from our site (of about 18000 URLs). these URLs don't see a ton of traffic, but may have some valuable links. Would we be better to 404 these or re-direct them to our homepage? Could re-directing to our homepage hurt us?
Intermediate & Advanced SEO | | nicole.healthline0 -
Duplicate page content and Duplicate page title errors
Hi, I'm new to SeoMoz and to this forum. I've started a new campaign on my site and got back loads of error. Most of them are Duplicate page content and Duplicate page title errors. I know I have some duplicate titles but I don't have any duplicate content. I'm not a web developer and not so expert but I have the impression that the crawler is following all my internal links (Infact I have also plenty of warnings saying "Too many on-page links". Do you think this is the cause of my errors? Should I implement the nofollow on all internal links? I'm working with Joomla. Thanks a lot for your help Marco
Intermediate & Advanced SEO | | marcodublin0 -
Google Webmaster Tools Sitemap errors for phantom urls?
Two weeks ago we changed our urls so the correct addresses are all lowercase. Everything else 301 redirects to those. We have submitted and made sure that Google has downloaded our updated sitemap several times since. Even so, Webmaster Tools is reporting 33000 + errors in our sitemap for urls that are no longer in our sitemap and haven't been for weeks. It claims to have found the errors within the last couple of days but the sitemap has been updated for a couple of weeks and has been downloaded by Google at least three times since. Here is our sitemap: http://www.aquinasandmore.com/urllist.xml Here are a couple of urls that Webmaster Tools says are in the sitemap: http://www.aquinasandmore.com/catholic-gifts/Caroline-Gerhardinger-Large-Sterling-Silver-Medal/sku/78664
Intermediate & Advanced SEO | | IanTheScot
Redirect error unavailable
Oct 7, 2011
http://www.aquinasandmore.com/catholic-gifts/Catherine-of-Bologna-Small-Gold-Filled-Medal/sku/78706
Redirect error unavailable
Oct 7, 20110