Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at [email protected] if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is there a tool on Moz or out on the internet that does bad link checker
I'm still pretty new to this and I was wondering if there is a free software, one of Moz or free out on the the internet that allows you to check bad links. I've done a lot of link building with citations and directories that for my clients industry. I just don't want to add their website and profile to a bad/risky directory and it penalizes my clients. I've seen a few out there, but I need one that is respectable and reliable. Any suggestions? I found one called bad neighborhood http://www.bad-neighborhood.com/text-link-tool.htm. Thanks Again, Benny
Moz Pro | | ACann0 -
On Page Reports for Long-Tail Keywords?
First Q&A here, so take it easy on me. Hopefully this is not a dumb question. 99% of the on page reports I look at are for local keywords. I'm finding that some of the page reports get and F where they should be receiving A's. I noticed if I manage a long-tail keyword like "books in houston tx" that I get a grade based on the exact phrase as opposed to a combination of the keywords. So when I have text in the body saying "books in the Houston area" or "Houston Books" for example, instead of using my exact managed keyword, it will tell me that the keyword is not mentioned in the body anywhere. When it is, it's just not in the exact order... I'm trying to write my pages for users and I don't think the users want to hear "books in houston tx" several times. If I do a report on the same page for the keyword "books" I get an A. So this is where it gets a little in the grey area for me. I need a solid on page report for local long-tail search terms. Anyone have any advice? Is there a way I could be using this tool to better suit my needs?
Moz Pro | | AmericomMarketing0 -
Is the on page optimization tool not working?
i received a grade f for one of my keywords/page. i corrected some of the points but when i tried to submit the form again, it doesn't check off those corrected items. is there something wrong with the tool right now? also, how does the tool work if i'm targeting 2 different keywords for one page? e.g. digital marketing philippines and digital marketing agency philippines I'm pretty sure one of the keywords will have problems with at least 3 critical and high importance on page factors (broad keyword usage in page title, exact keyword usage in page title, etc.) is there an effect if there's a critical factor left unchecked because using both keywords in the title might look redundant?
Moz Pro | | optimind0 -
Why does SEO MOZ Pro scan your competitors keyword rankings?
I find the keyword rankings feature of SEOmoz Pro probably it's most useful feature. I was wondering why you can't see your listed competitors stats in comparison?
Moz Pro | | AndyMcSherry0 -
Is there a tool that tracks and records your links to your site
What I mean by this is we have a linkbuilder working for us and I'm looking for to record there progress with link building I've seen somthing in Majestic but is there one in SEOMOZ All teh best Steve
Moz Pro | | ibexinternet0 -
SEO MOZ keyword ranking tool
Hi Guys, Can anyone please help me! I have a client that has two web pages that he wants optimising, one page is the home page and the other page is within the page.. Does anyone know if the SEO MOZ ranking tool only looks at the home page for jeywords or will it look at what ranking is the the other page within the website?? Or do I have to set up separate campaign jut for one page within the website?? Can anyone answer this please? Thanks Gareth
Moz Pro | | GAZ090 -
Is there a beginners guide to using the tools and what do the results mean.
Great set of tools! But what would make them better is some type of guide to what the tools do (remember I am a new user) and how to maximize the results. Oh and while your at it what do the results mean.
Moz Pro | | marcreece0 -
How to work round issue with SEOMOZ not supporting SSL?
I have a website that it running via SSL, to secure the website, to reassure the customer is browsing (and so will be purchasing) on a secure website, and to show off the green address bar which many of my competitors do not have. However in my campaign I am getting on Links showing, with my rank reporting '1', surely this cannot be! I asked a Help question, and the only response was: "Unfortunately, we don't currently support https for our linkscape crawls. This is definitely something that we plan to implement in the future though! I hope that helps and I apologize for any inconveniences!" This definately does not help.. Is there any way of working around this issue, or will I be forced to cancel my SEOMOZ membership?
Moz Pro | | jcarter0