Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at [email protected] if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why My Keyword Rank Had a Huge Drop?
Hi guys.. i really need your help.. I have a problem, why after i optimization my keyword with one article each day, after 1 week later my keyword rankings had a huge drop from page 1 down to page 5? (the data from moz.com rankings) How the best way to increase my keyword rank in Google? Is there any other way than to use article? Really appreciated for your help..
Moz Pro | | newbie_SEO0 -
What SEO Tools Do You Use?
Things changed a bit for me when Raven Stopped using google and SemRush data and I haven't exactly found a solution I'm happy with so Just wanted to use what people use alongside SEOMoz, or what they use instead of certain parts of SEOMoz. Before I was using Raven Tools, Screaming Frog SEO Crawler but currently I'm using Screaming Frog SEO Crawler, SEOMoz (trial), and SerpIQ (trial).
Moz Pro | | GBabyWilson0 -
I'm having a hard time understanding branded keywords. When wouldn't I want to brand a keyword?
For example, why wouldn't I want to brand all my keywords with my company name?
Moz Pro | | PolarisWebSEO0 -
SEOMoz Tool Bar
Can google put a temporary ban on my IP using the SEOmoz Toolbar too many times? TY!
Moz Pro | | TP_Marketing0 -
Is Keyword Difficulty an absolute measure, or relative to my site?
We were able to rank very well for a specific keyword. After signing seomoz I've figured out that this keyword has a difficulty of 1%. All the other similar keywords I've researched have difficulties greater than 20%. Is the Difficulty related to my site? Or is it absolute?
Moz Pro | | BrunoReis0 -
How Does On Page Analysis work
Hi guys, I just need to run something past you. when I look at my on page analysis I have 5 key terms I am focusing on. For instance one of them is "computer backup". According to the report the current grade is 'F' when looking at site page "/" which I assume is the home page.
Moz Pro | | cubetech
When I do a lookup on other pages of the site it gets a ranking of A. Which is good. But since the hompage ranking went from A to F my rankings have definitely been affect. So i guess my questions are: does "/" mean the hompage, or all pages overall. What should I really be looking at here. I am assuming that you select certain pages to target certain key words. Should i be focusing like this, or more to the "/". Thanks Guys hoping to clear this one up.0 -
Strange Ranking On 1st Page Of Google For Competitive Keyword
Hey all, So, I've noticed a site ranking on the first page in Google for a keyword that I have been targeting for years. The keyword is "mixtapes" and pretty competitive. The site, http://www.newyorkmixtapes.com is ranking around #4 in Google. It seemed odd to me so I looked into the site using some of the tools here. Open Explorer showed that they have minimal links. The actual site is pretty spammy also. Does anyone have any idea how this site ranked so high so fast? Is it ranking because I am located in New York? Does Google still put lots of weight on exact match domains? It's just been bothering me because it's a keyword that I put a lot of work into and then the site rolls around an ranks well for it with barely any backlinks. I just wanted to put it out there and see if I'm missing something obvious. Thanks everyone!
Moz Pro | | getrightmusic0 -
Keyword Tracking
Hi there, I was just wondering if there was a way to go back to previous results of keywords I was tracking for a site? My HDD crashed and lost the reports and was hoping to download the old reports. Please let me know if this is possilbe. Thanks in advance!
Moz Pro | | Greg800