OSE is broken again
-
Getting errors all the time.
-
I'm so glad to hear that! Please do let me know if you run into any other trouble.
-
Seems to be working. Today had no problem.
-
I am so sorry that you ran into this issue again. It looks like there were some after effects of the changes we've been making to stabilize the servers for OSE. The issue should be resolved now, but please let me know if you are still experiencing problems.
-
Sorry to report that, but it's either still broken, or broken again.
Got this few times in the last couple of hours.
-
I have been using OSE over the weekend and it was still broken. Today it seems to work.
-
Thank you so much for your amazing patience! Our engineers released a fix on Friday evening and we've been monitoring the issue over the weekend. Right now, everything seems to be running smoothly again, so please take a look and let me know if you are running into any further issues with OSE.
-
This is actually a related issue. In order to balance some of the load on our servers, we had to slow collection for the Just Discovered Links and Freshweb tools. We believe that we will be able to backfill the data, but there will be a delay in when the data will be available.
Again, I apologize for the inconvenience this causes!
-
Hi Chiaryn!
Having a similar problem, however I'm missing two days of data when I use the OSE / Just Discovered tools (3/21-3/23). Wanted to flag with you just in case this is a related issue!
Thanks!
-
Thanks.
-
I just wanted to give you an update and let you know that we have made some adjustments to lighten the issues you've been encountering. You may still see some intermittent issues making queries in OSE, though they should be much less frequent, but I'm afraid we are still working on clearing out the backlog of exports this issue created. I'll let you know as soon as I have any more details.
Thanks so much for your patience while we continue to work on this.
-
Thanks for following up. Since this is intermittent, it definitely sounds like a load balance issue. Our engineers are looking into this now and I will let you know as soon as I have an update from them. Hopefully, we'll get this resolved soon.
I apologize for the inconvenience this is causing!
-
Here you have it:
It's true sometimes it works, let's say 1 out of 3 queries, my guess is a load balancer is sometimes redirecting the query to something working.
-
Hey Massimilliano,
I'm not seeing any issues when I run queries through OSE, so it would be really helpful if you could let me know exactly the error message you are seeing and the sites you are querying when you get this error? A screenshot of the error would also be helpful.
I look forward to hearing back from you soon.
Chiaryn
Help Team Ninja
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
OSE: Missing back-links and High DA website with low DA backlinks
I have gone through a website with 81 DA; where its link equity back-links with highest DA of 70. Hardly 5 back-links 60 to 70 DA and just 25 root domains. This seems very unusual to me. Can someone clarify this for me? Can a website with low DA back-links can make high DA? If so what could be other major contributing factors for this?
Link Explorer | | vtmoz0 -
Can you compare social profiles (FB, Twitter, Instagram, Linkedin) for sites - in a similar way you can compare sites using OSE
Can you compare social profiles (FB, Twitter, Instagram, Linkedin) for competitors sites - in a similar way to how you can compare sites stats - (DA, PA, Backlinks etc) using OSE's compare tool?
Link Explorer | | mike8780 -
Error getting your data in moz ose
Why am I receiving a "There was an error getting your data" in moz ose? Everything worked fine yesterday but now I'm having trouble getting link metrics for my site.
Link Explorer | | TitanDigital1 -
Does OSE crawl our site often? Or do we have an other problem? (internal links)
I am wondering if i can find out when OpenSiteExplorer crawled our entire website for the last time.
Link Explorer | | wilcoXXL
A few months ago we added some internal textlinks to all of our productpages. Those are links to the brandpage of that particular product. Some of our brands do have up to 1500 products, so there should be at least 1500 internal links pointing to that brandpage. But OSE still gives me a wrong count. It says there is only 1 internal link pointing to that brandpage.
Is it because OSE never crawled our site again? Or am i missing something here?(maybe too many internal links to one specific brandpage is not okay?) I'll hope you guys can help me out with this one.0 -
What is the difference between a "Just Discovered" link and an "Established" link in OSE?
What is the difference between a "Just Discovered" link and an "Established" link in OSE? How long does it generally take for a just discovered link to migrate in to the established link section? Are there other parameters that need to be met before a link can be referred to as established? Sorry for all the questions in one post, but I've had the same "just discovered" links in OSE for quite some time and have yet to see them migrate over to the "established" link section. I was hoping that when these links become established that it would help improve my site DA. Can anyone shed any light on this issue or have any other comments? Thanks MOZ!
Link Explorer | | GalcoIndustrial1 -
Unable to download OSE advanced report
I started downloading an OSE advanced report yesterday. It has been over 20 hours and the message below is shown on my report list page. Processing Getting data from the LSAPI. 27,450 out of 100k results found It takes a very long time than usual so I would like to know if there is currently any technical issue on Moz part, or that I should change any setting and try downloading it from the start. Thank you very much.
Link Explorer | | iREP0 -
Updating OSE data
Hello Moz, I was wondering if anyone knows how Moz goes about updating their OSE data? I've been doing some link building that past couple of weeks, and I notice that the number of "just discovered" links will update every time I gain a new link, however, the "Linking domains" number doesn't (or maybe, rarely) update. I've checked through the "Linking domains" list to see if the link is there, but none of the links I've just recently obtained have shown up under that metric. Does anyone have any insight on this or is anyone experiencing the same issue? Thanks for reading!
Link Explorer | | GalcoIndustrial1 -
OSE Export very slow
Anyone else having issues with Open Site Explorer? Been trying to export a backlink report for a website for the past 2 hours (the grey bar has been going that long). The site only has 1937 backlinks!!
Link Explorer | | Grumpy_Carl0