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Hey Cecily,
Sorry your Social data is looking a little off.
Since this is more of a Help question, I am going to migrate this over to ZenDesk and answer you there. The Q&A forum is usually reserved for SEO questions, not questions about trouble shooting our software. That's why the Help Team is here. :]
Thanks,
Chiaryn
Hi Everyone,
We recently started using a new crawler that had a few shortcomings we've been working to improve. This issue may be related to changes in the new crawler. If you write into us at [email protected] with your campaign information and the email address associated with your account, we can look into the issue for you.
We look forward hearing from you soon.
Chiaryn
Hey Peter,
Sorry about the confusing crawl diagnostics.
Since this is more of a Help question, I am going to migrate this over to ZenDesk and answer you there. The Q&A forum is usually reserved for SEO questions, not questions about trouble shooting our software. That's why the Help Team is here! :]
Thanks,
Chiaryn
Hey Gentleman,
I'm sorry your running into this issue with your crawls. :[
We would definitely love to look into this for you guys, but it's a little difficult for us to do that through the Q&A forum. If you write in to [email protected] with your campaign information, like SEO Consult suggested :], we can look into this issue and work on getting a fix for you.
We look forward to hearing from you both at the help desk.
Chiaryn Miranda